Frequently Asked Questions
Q: HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
You will receive a confirmation email with your order details
Check the inbox, spam and junk folder of the email address you provided at checkout
If you're having trouble finding the email, contact us at customercare@lyniralabel.com and let us know. Please provide the full name on the order and the date it was placed.
Q: WHEN WILL MY ORDER ARRIVE? WITHIN THE USA.
For in-stock styles:
Standard shipping: 7-10 business days
Express shipping: 6 business days
Rush shipping: 3 business day
For made-to-order styles:
Standard : 3 weeks
Express: 2 weeks
Rush : 7 business days
Q: DO YOU SHIP INTERNATIONALLY?
Yes, at Lynira Label we provide world wide shipping
When placing your order insert your full shipping address at check out and you will receive your shipping cost and estimated arrival time
Shipping time for international orders
For in stock styles
7-10 business days
For pre-order styles
4-5 weeks
We do not offer express or rush options for international orders.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition we sincerely apologize!
Please email us customercare@lyniralabel.com with a photo of the damage within 24 hours of receiving the package. Our team will gladly assist you with reshipping a new item out to you in a timely manner.
Q: I HAVE MY OWN DESIGN IDEA. CAN YOU RECREATE A CUSTOM DESIGN THAT IS NOT ON YOUR WEBSITE?
Yes! Please email us
Q: DO YOU HAVE ANY PAYMENT PLAN OPTIONS?
Our website offers “shoppay” which allows you to split your total into 4 payments.
Q: IF I PLACE A ONLINE ORDER, CAN I PICK UP MY ORDER IN YOUR STORE ?
Yes! We offer curbside pickup in NYC, please click here to read all the details.
Q: I’M NOT SURE WHAT SIZE TO ORDER, CAN YOU HELP WITH SIZING?
Yes! Email our size specialist with the following info and we’ll be happy to assist you with the best size:
- product/style name
- your bra size
- your jean size
- height and weight
Q: WHAT’S YOUR RETURN, EXCHANGE & CANCELLATION POLICY?
Placing an order with us means that you have agreed to the following terms and conditions. Lynira Label has an all sales are final policy. Our strict no refund, no return, no cancellation and no exchanges applies to all of our products. This is a legal agreement when purchasing from us, there are no exceptions.
Q: HOW CAN I CONTACT YOU WITH QUESTIONS? WHEN WILL I RECEIVE A RESPONSE?
You may contact us with any questions/concerns via email.
Our Customer Care Team responds to all messages during our business hours Monday-Friday 11am-5pm EST
EMAIL: CUSTOMERCARE@LYNIRALABEL.COM
